Refund & Cancellation Policy

1. All sales are final

AdsxGrowth sells digital products. Once payment is confirmed, your purchase is made available for immediate download via email. Because digital files cannot be "returned" the way physical goods can — once you have the files, you have them — all sales are final and we do not offer refunds, except in the limited circumstances described in Section 2 below.

By completing your purchase, you expressly waive your right to a refund (other than the exceptions in Section 2) and acknowledge that you have read the product description and reviewed this policy before paying.

2. Exceptions where refunds are issued

We will issue a full refund in the following situations:

• Non-delivery. You paid but did not receive your files within 48 hours of payment, after we have had a reasonable opportunity to investigate and re-send.
• Duplicate charge. Your card or account was charged more than once for the same order due to a technical fault on our side or our payment processor's side.
• Unauthorized payment. Your card or account was used without your authorization. We will require you to file a written complaint with your bank and provide a copy.
• Where required by Indian law. If the Consumer Protection Act, 2019 or any other applicable law compels a refund in your specific situation, we will comply with that law.

3. What is NOT eligible for a refund

The following are not grounds for a refund:

• You changed your mind after purchasing
• You decided you do not use Claude as much as you expected
• You found the product less useful than you hoped
• You did not read the product description before buying
• You did not check whether the product is compatible with your Claude plan
• You are unable to figure out how to use the files (we include guides and offer email support for this reason)
• You purchased on behalf of someone else who does not want it
• Anthropic changes Claude in a way that affects how skills, agents, or projects behave (we publish free updates when this happens)

4. How to request a refund (for eligible exceptions only)

If your situation matches one of the exceptions in Section 2:

1. Email hi@adsxgrowth.com from the same email address you used at checkout.
2. Include your order ID or payment reference (PayU transaction ID or Razorpay order ID) in the subject line.
3. Clearly state which exception applies and provide any supporting evidence (e.g., bank statement showing duplicate charge, FIR copy for unauthorized payment).

5. Processing timeline (for approved refunds)

For refund requests that fall within Section 2:

Refunds are always issued to the original payment method. We cannot redirect a refund to a different card, account, or wallet.

• We acknowledge your email within one (1) business day
• We confirm eligibility within three (3) business days of acknowledgement
• If approved, we initiate the refund through PayU (PayU Payments Private Limited) within two (2) business days
• Our payment processor and your issuing bank/wallet then take 5–7 business days to credit your account

6. Cancellation before delivery

If you change your mind before your files have been delivered to your email, contact us immediately at hi@adsxgrowth.com. If we receive your cancellation request before delivery, we will refund the full amount and not deliver the product. Once the download link has been emailed to you, delivery is considered complete and the no-refund rule applies.

7. Chargebacks

We ask that you contact us directly rather than initiating a chargeback through your bank. Initiating a chargeback without first attempting to resolve the issue with us may delay resolution by 30–90 days while the bank investigates, affect your future ability to purchase from Indian merchants if the dispute is found to be without merit, and result in us submitting evidence of delivery to your bank and our payment processor.

If you have a genuine issue, the fastest path is always to email us first.

8. Fraud and abuse

We reserve the right to deny refund requests where there is evidence of fraud, abuse of this policy, or any breach of our Terms and Conditions. Examples include repeated purchase-and-refund cycles from the same person, false claims of non-delivery, or misrepresentation of identity.

9. Subscriptions and renewals

AdsxGrowth products are one-time purchases. There is no subscription, no recurring billing, no auto-renewal, and therefore nothing to cancel after delivery. The price you pay at checkout is the only charge.

10. Contact

All refund-related correspondence: hi@adsxgrowth.com.